At kidguard.store, we want you to feel completely secure in every safety product you purchase for your family. If you need to make a return or exchange, please review our policy:
- Return Window: You may request a return or exchange for items within 7 days of delivery.
- Eligibility: Items must be in original, unused, and pristine condition with all factory seals, security tags, instruction manuals, and original packaging fully intact.
- Defective/Damaged Items: If you receive a safety device that is defective or damaged during transit, please contact us within 24 hours of delivery with clear photographic or video evidence so we can arrange an immediate replacement or resolution.
- Non-Returnable Items: Items missing original components, opened hygiene products, or safety gear showing signs of physical installation or user misuse cannot be accepted for return due to family safety standards.
- Refunds: Approved returns will be processed via your original payment method (or as store credit), minus original shipping costs, once our team inspects and verifies the condition of the returned item.